Contacts: Viewing Channels of a Contact

Channels keeps a record of the interactions between a program and a contact.

You may receive a message that reads “This contact has not given consent to send marketing related messages on this channel.” Refer to Managing the Consent of a Contact to change a contact’s consent.

1. Click in the ribbon

2. Click **CRM*

3. Click Contacts

4. Click a contact

5. Click Channels

6. Click a program to view communication interactions between the program and contact

7. Click an interaction to view the message and status (e.g. delivered)