Revenue: Issuing a Refund¶
When a customer mistakenly makes a purchase or is otherwise unhappy with their purchase, they can request a refund.
When you issue a refund, you have a few options to customize it. You can pay back the full amount straight to their account, but you can also refund only a percentage of what they payed, and/or offer them a customer credit instead.
Enter a reason for the refund
Select the product(s) from the customer’s order which you would like to refund
Select one of the following options:
Card Refund/PayPal Refund: Refund the customer’s money back to the credit card or PayPal account used to make the purchase
Customer Credit: refund money to a customer credit so that the customer can make a new purchase with the refunded money
Select to pay the balance or to pay another amount
For the second option, enter the amount you will refund
Click Save