Revenue: Viewing a ReportΒΆ
Click in the ribbon
Click Finance
Click Revenue
Click Report
Click on the revenue record to view payment details, an audit trail, and comments
Click the hyperlinked 10-character string next to Invoice to view the payment invoice
Click the hyperlinked BrainTree ID to open the payment in a separate BrainTree tab
Click the hyperlinked PayPal Id to open the payment in a separate PayPal tab
Click Allocations to view how the overhead cost of the transaction has been allocated
(If payment is pending settlement) Click and click Void Payment to return payment amount to the customer
This option is simpler than a refund but only available before the payment has settled (48 hours after payment)
(If payment has been settled or deposited) Click and click Issue Refund to issue a refund of the payment