Voice: Creating a New Voice Campaign

To create a new voice campaign, follow the steps below.

1. Click in the ribbon

2. Click Campaigns

3. Click Voice

4. Click to create a new voice campaign

5. Choose a program

6. Enter a campaign title

7. Select if the voice campaign is for Marketing purposes or if it is Transactional (the contact has purchased or been registered for a service)

   • If you select Marketing, your voice campaign will be delivered only to contacts who have consented to receiving calls from the program

8. Select an option for choosing to which contacts your call will be sent

   • Contacts that meet custom criteria: Create a custom filter and add all contacts that satisfy the criteria

   • Contacts in a saved filter: Add all the contacts that satisfy the criteria of a filter you have previously created and saved

   • Contacts in a topic: Select a topic to add all the contacts in the topic

   • Contacts in a list: Select a list to add all the contacts in the list

   • Specific contacts: Individually search and select contacts you would like to add

9. Click Save