Voice: Viewing the Performance of a Voice Campaign

Performance keeps a record of interactions with the voice campaign.

1. Click in the ribbon

2. Click Campaigns

3. Click Voice

4. Click on a voice campaign

5. Click Performance

6. Click the numbers under Calls, Active, and Converted to see the contacts who were called, are currently in the workflow, and were converted

   • You can also view the percent of enrolled contacts who have been converted under Conversion Rate

7. Click the numbers to the right of each row to view the recipients of calls that reached a certain call feature ??

   • Lost: View contacts for whom the call never connected

   • Hangups: View contacts who answered the call and then hung up

   • Answering Machines: View contacts whose answering machine picked up the call

   • Voicemails: View contacts for whom the program was able to leave a voicemail

   • Recordings: View contacts for whom the program ???