Workflows: Adding a Forward Call Block

The Forward Call block is only available when designing a workflow for a voice campaign or when managing a workflow for a phone number.

This block allows you to play a message informing callers/recipients the call is being forwarded (to the first recipient to answer).

1. Place a Forward Call block in your workflow where desired

2. Click Speak text

   • Use the greeting “Connecting you to…” or write your own

3. Alternatively, click Play an audio file

4. You can can also click No announcement to play no message before forwarding to the recipient

5. Click Add Recipient

6. Click Dial a user

7. Click Choose a User and select a user

8. Alternatively, click Dial a phone number

9. Enter a phone number

10. Click Add to add the recipient

11. If desired, click Add Recipient again

    • All added recipients will be called when an incoming call is routed to their extension - the call will be forwarded to the first recipient to answer

12. Click Done