Workflows: Adding a Goto Menu BlockΒΆ

The Goto Menu block is only available when designing a workflow for a voice campaign or when managing a workflow for a phone number.
You must have added at least one menu option to a dial menu block to use this block.
This block allows you to redirect a caller/recipient to a destination - a forced routing to one of the menu options.

  1. Place a Goto Menu block in your workflow where desired

  2. Click Choose a step

  3. Select the destination

  4. Click Done

  5. In the workflow, you can now click show more to display menu ID